FREQUENTLY ASKED QUESTIONS
1) What are acceptable artwork files?
For optimal results and efficient processing of your order, please follow the guidelines below. If you have any questions on what is required, please contact our art department.
Embroidery designs – For logos or designs that need to be digitized for embroidery, we can often use a photograph of the design but ideally, we prefer to have a high resolution jpg of the design in full colour.
Screen Print or custom cut vinyl designs – For all logos or designs that are to be screen printed or cut in vinyl, vector files are required – no exceptions. If the customer cannot provide vector artwork, our art department can redraw most designs for a fee.
Acceptable vector files in order of preference are:
CDR (CorelDraw) up to version 2020
EPS (Encapsulated Post Script)
AI (Adobe Illustrator)
Please note – a bitmap or jpg embedded into one of these files does not constitute a vector file. We require working files. Also, please convert all text to curves to avoid font substitution.
Digital Print designs – For all designs, photos, logos, etc that are to be printed digitally for heat application, a high resolution image is required. When necessary, we can scan photos or images. While we do our utmost to deliver high quality scanned images, we will not be held responsible for the quality of the original photo or image.
Dye Sublimation – For all designs, photos, logos, etc that are to be used for dye sublimation, a high resolution image is required. When necessary, we can scan photos or images. While we do our utmost to deliver high quality scanned images, we will not be held responsible for the quality of the original photo or image. All artwork for dye sublimation must be in RGB.
2) I found a logo and/or design on the internet, can you match it?
Using professional, college, and corporate logos and/or designs for the purpose of profiting from the identity of those designs requires a license. The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. This includes, but is not limited to, images found on the internet. When decorating products which incorporate these logos or designs, we assume that you have obtained permission from the owner and we reserve the right to ask for written confirmation of this permission. Hunter's Biz accepts no liability for any unauthorized use of such material. Hunter's Biz reserves the right to refuse to use a logo or design which are deemed to be offensive or which may allegedly be in violation of any legal statute.
3) Can you match my PMS colours in my logo?
For screen printed orders, we use standard ink colours that are pre-mixed. We have several colours in our library and can usually match a colour pretty closely. If necessary, we will mix inks to a close match to a pms colour. Please note that an exact match cannot be guaranteed. Ink mixing will only be considered on orders of 24 pieces or more and carries a small fee.
4) Can I supply my own clothing or item for decoration?
Screen Printing – Due to ever-changing fabrics and garment styles, we will no longer screen print on customer supplied garments of any kind.
Embroidery & Heat Press – Our embroidery and heat press machines are commercial grade equipment and can therefore damage delicate fabrics or items that contain certain fabric blends. Due to the ever-changing nature of fabrics available in today’s textile industry, it is impossible for us to have had experience working with every product and/or fabric available for purchase. For this reason, we will assess the risks of decorating on your garment and will make a decision based on our best professional opinion. Embroider or heat press vinyl will be done on garments that we deem fit for decorating. We reserve the right to reject any garment that we see as unfit.
Customer supplied goods will be left here at the customer’s own risk. We will not replace goods that are damaged during the normal decorating process.
WE WILL ABSOLUTELY NOT DECORATE – IN ANY WAY – ON CUSTOMER SUPPLIED LEATHER GARMENTS. We do, however, have access to a number of suppliers of leather goods and would be happy to provide a quote for purchase of these items.
We reserve the right to reject any customer supplied items.
5) Return Policy
Any claims for damaged/defective/misprinted items must be submitted within 3 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims with an error on our part are covered at our expense. We will provide a full refund on any stained, damaged or incomplete garments.
Because we provide custom printed products we cannot provide returns for sizing issues or buyers’ remorse. The onus is on you to check the sizing charts provided on the size chart pages and to ensure your design is to your specifications before finalizing the order. If a particular item does not have a sizing chart then you may request one from firstname.lastname@example.org. If your order does not resemble (within a reasonable limit) the digital confirmation (at the time of confirmation), then we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).
If you notice an issue with your order, please send us an email to email@example.com.
Reasons for Returns
Wrong Address: If you provide an address that is considered incomplete/wrong by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
We do not offer exchanges on printed items. We can offer exchanges on un-printed garments if they are sent back to us unused in the original packaging. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to Hunter's Biz. Exchanges can only be made once the items are received and confirmed undamaged by Hunter's Biz.
We do not offer cancellations under any circumstances. All orders are custom made and printed according to your specification and the process begins immediately after an order is placed or confirmed. If you have a question about a cancellation of an order please email us at firstname.lastname@example.org. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.